How It Works
Getting started is simple
A confidential first conversation, at no cost, is always the starting point — whatever the situation.
- Get in touch — via the enquiry form, email, or phone.
- Confidential conversation — at no cost, to understand your situation.
- Right service confirmed — with a realistic timeframe and fixed quote.
Frequently Asked Questions
Common questions, answered plainly
How do I get started?
Contact us through the enquiry form, by email, or by phone. We'll arrange a confidential initial conversation, at no cost, to understand your situation and confirm the right service.
How long does mediation or an investigation take?
Mediation is often resolved within one structured session, though more complex situations may need two. Investigations vary depending on the number of parties and evidence involved — we'll give you a realistic timeframe after the initial conversation.
Is everything confidential?
Yes. Confidentiality is central to all three services. Specific limits (for example, safeguarding concerns) are always explained clearly before any engagement begins.
Do you work with organisations of any size?
We typically work with organisations that have an established HR function, though we're happy to discuss smaller businesses' needs too.
Can the same person provide mediation and mentoring for our organisation?
Yes, but not for the same individuals within the same case — see our independence commitment on the Investigations page.
What does it cost?
Every situation is different, so we provide a fixed quote after understanding the scope of the work — get in touch for a no-obligation conversation.
Ready to talk it through?
Reach out for a confidential, no-cost conversation about the right way forward.
Get in touch